Volume 2, Issue 1 (Apr-June 2013)                   JCHR 2013, 2(1): 30-38 | Back to browse issues page

XML Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Gholamzadeh Nikjoo R, Jabbari Beyrami H, Jannati A, Asghari Jaafarabadi M. Selecting Hospital's Key Performance Indicators, Using Analytic Hierarchy Process Technique. JCHR 2013; 2 (1) :30-38
URL: http://jhr.ssu.ac.ir/article-1-83-en.html
1- , Hosseinhosseinj@yahoo.com
Abstract:   (12545 Views)

Introduction: hospitals performance indicators will help monitoring, evaluation and decision making and therefore must be selected and ranked accurately. The aim of present study is identifying and selecting key hospitals performance indicators.

Materials and methods: This is a descriptive and mixed (quantitative-qualitative) study. literature review and expert panel has been done to identify all performance indicators. we prioritize performance indicators by Analytical Hierarchy process (AHP) technique. The data were analyzed by Excel 2007 and Expert Choice11 software’s.

Results: hospital performance indicators are classified to three areas as quality- effectiveness, efficiency- financing and accessibility – equity. Indicators like the rate of hospital average length of stay in hospital based on different diagnosis and the mean rate of inpatient waiting time are considered with highest priority performance indicators of public hospitals.

Conclusion: Identifying hospital’s key performance indicators provides an opportunity for health stakeholders to identify critical and problematic points with lower costs and time and to the best correction action.

Full-Text [PDF 89 kb]   (8584 Downloads)    
Review: Research |
Received: 2013/07/3 | Accepted: 2013/09/29 | Published: 2013/09/29

Add your comments about this article : Your username or Email:
CAPTCHA

Send email to the article author


Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License.

© 2024 CC BY 4.0 | Journal of Community Health Research

Designed & Developed by : Yektaweb