How Can We Help? Frequently Asked Question (FAQ)

 | Post date: 2022/11/22 | 
· How can I edit my account information?

Visit “Edit Profile“ to edit or update your account information and user profile. Your options are included: change your password, update your profile information, and view your saved records.

· I can't remember the e-mail address on my account.

Please contact to the editorial office via

· I have forgotten my password—how can I retrieve it?

Click on the “Log in” link in the upper right corner of your screen. Then click on the “Edit profile” link in the box that appears. A reset password link will be sent to the e-mail address associated with your account with information for resetting your password. By clicking on the reset password link, a new password will be generated automatically and sent to your email address.

· The system doesn’t recognize the email address I enter to retrieve my password.

This is the email you used when you registered for JCHR account. If you no longer have access to the email used to create your account, please contact our editorial office ( to change your email address and update your password.

· I don't understand the editorial or reviewer's comments.

If you are unsure about the editorial comments or the reviewer's comments, please email the Editorial Office ( asking for clarification.

· How do I format my paper?

For all writing and formatting guidelines, please click on the following: For Authors and Authors' Guidelines.

· How can I track my submitted paper?

You can find the status of your manuscript on your Author Dashboard on the manuscript submission system.  If you are confused by the terms, please send an email to (

· Can't find what you're looking for?

If any of these did not answer your question, please visit the For Authors for information on the publishing process, policies and guidelines. If you are a reviewer looking for advice, please visit our reviewer page. If you still can't find what you're looking for, please click on the following sections: Site Facilities, FAQ, and Back to question submission form.


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